Flat lay of beige blanket, folded brown sweatshirt with RBR logo, beige mug of coffee, sunglasses, a smartphone, a magazine with a photo of a woman with sunglasses and a towel on her shoulders, and a pair of gold hoop earrings.

Everything you need to know before placing your order, from made-to-order timelines to shipping, returns, product care, and custom requests.

Frequently Asked Questions

  • Most Raised by Reality pieces are made to order, meaning production begins after your order is placed. This helps us offer more designs without overproducing inventory. Please allow time for production before your order ships.

  • Raised by Reality pieces are made to order so we can create intentionally, avoid overproduction, and keep our overall footprint lower. Instead of producing excess inventory that may never be worn, each piece is made after your order is placed.

    This also allows us to offer more designs, test new ideas, and keep the collections thoughtful without unnecessary waste.

    Just note that made-to-order pieces require production time before they ship.

  • Yes! Submit your custom request, capsule concept, or iconic moment you want turned into wearable reality through our request form.

ORDERS & MADE-TO-ORDER

  • Most pieces are made to order. Please allow 3–7 business days for production before your order ships. Shipping time will depend on the carrier and delivery location. During launches, high-volume drops, holidays, or supplier delays, production may take longer.

  • No. Production time is the time it takes to make your item. Shipping time begins once your order has been produced and handed off to the carrier.

  • Most domestic orders arrive within 3–7 business days after shipment, depending on the carrier and delivery location.

  • Yes. Once your order ships, you’ll receive tracking information by email. If you don’t receive tracking information, please reach out to us!

  • Because items move into production quickly, cancellations or changes are not guaranteed. If you need to update your order, email us as soon as possible and we’ll do our best to help before production begins.

  • Not at launch, but international shipping may be added in the future as the business continues to grow.

PRODUCTION & SHIPPING

  • Because our items are made to order, we do not accept returns for buyer’s remorse, incorrect sizing, or change of mind. All sales are final unless your item arrives damaged, defective, or incorrect.

    Please review all product details, sizing, and color options carefully before placing your order.

  • Exchanges are not guaranteed due to the made-to-order nature of our products. If there is an issue with your order, please contact us and we’ll review it.

  • Email us within 7 days of delivery with your order number and clear photos of the issue so we can help make it right.

  • Yes. Custom or personalized items are final sale unless they arrive damaged, defective, or incorrect.

RETURNS & EXCHANGES

  • No. Raised by Reality is an independent brand inspired by reality TV culture, memorable moments, and fan conversations. We are not affiliated with or endorsed by any network, show, cast member, or production company.

  • Wash inside out with cold water and like colors. Tumble dry low or hang dry. Do not bleach, iron directly over the design, or dry clean. Please always carefully review care instructions before washing.

  • We do our best to represent colors accurately, but slight variations may occur due to screen settings, lighting, garment dye lots, and production batches.

PRODUCT DETAILS & CARE

  • New capsules and limited drops will release regularly. Follow along or join the list so you do not miss the next drop. Be sure to follow us on social media and sign up for updates to get the latest RBR news!

  • Maybe, but not always.

    Raised by Reality is built around curated drops, seasonal edits, and limited-time designs. Because most pieces are made to order, items are never “sold out” in the traditional sense, but certain designs, colors, or styles may be retired after a drop ends.

    If there is enough demand, we may bring back select designs or rework them into a future or “legacy” collection.

    Looking for something specific? Send us a message and we’ll let you know what may be possible for a custom order.

DROPS & PAST DESIGNS

  • Please visit our Contact page and send us a message.

  • Please visit our Custom Requests page and include as much detail as possible.

CONTACT